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FAQ's

How do I access the touch screen with my iPhone 7 or iPhone 7 Plus?

AssistiveTouch is the home button workaround and it allows you to access your home screen and other gestures without using the home button and also works for previous generation iPhones that updated to ios10.

How to turn on AssistiveTouch

  • Go to Settings > General > Accessibility > AssistiveTouch, then turn on AssistiveTouch.
  • When you turn on AssistiveTouch, you’ll see the AssistiveTouch Circle on your screen (you can drag the AssistiveTouch Circle to any edge of the screen, then tap the Circle to open AssistiveTouch Menu).
  • Once AssistiveTouch is turned on you will need to push the side power button to turn on the screen, when used inside an Armpocket.
  • Once power button is pushed you’ll see the AssistiveTouch ( the circle appears), Tap on the circle.
  • After tapping the circle icon, AssistiveTouch menu comes up, tap on home icon, and the passcode screen will come up to unlock your phone.
For faster access to your phone you can turn passcode off.
How to turn passcode off
  • Go to Settings > Touch ID & Passcode (On devices without Touch ID, go to Settings > Passcode).
  • Turn Passcode Off: Tap this option to turn off your passcode
I don't want to take my protective case off. Is there a product that will work with my Otterbox case on?

Yes. We have a wide range of sizes that will accommodate all phones and cases up to 7" in length. Shop by selecting your phone and type of case you have to find the perfect match. Prefer human help? No problem - live chat, email or call us.

Why should I buy an Armpocket over other, cheaper brands?

You get what you pay for. With Armpocket you get top quality, always. Not to mention our patented designs have been tested, certified and rated #1 in protection, comfort and durability. Plus, we use the highest quality, sustainable materials. We stand behind each of our products - Check out our 100% Satisfaction Guarantee.

I sweat A LOT. Will this really protect my phone?

All Armpocket products have been laboratory tested and awarded an IPX4 rating, meaning the contents will be protected against exterior moisture like rain, splashing and mud. Each unit is engineered with an internal water proof barrier to prevent moisture from penetrating into the interior compartment(s).

Can I wash my Armpocket?

Yes. Our Elite series with zippers are machine washable (cold water, line dry). For the Racer Series and fully Reflective series we recommend hand washing with cold water, line dry. For the Flash series, we recommend light spot cleaning only due to the electrical and battery components.

What is the return policy?

Absolutely. Our "Love it or Return it", return policy allows you to return your undamaged Armpocket armband in its original package within 30 days of original purchase. It must include an Armpocket issued Return Merchandise Authorization number (RMA). To obtain an RMA number, please contact our sales staff at info@armpocket.com or call at 877 ARM POCT (276 7628). You must include a copy of the original sales receipt for the returned product. See also our Warranty Information on our Warranty page.

Other armbands either slip or are too tight. Will Armpocket do this?

No. We offer our products in small, medium and large strap lengths as well as a strap extender to ensure the proper fit. Plus, the combination of our patented wing design with memory foam allows it to conform to your arm, ensuring a comfortable, no-slip fit.

Do you ship internationally?

Yes. We ship to most countries, however, customs and duty fees vary by country and are not included in the shipping charge. Any additional fees are the responsibility of the recipient.

Oops! I just placed my order with the incorrect shipping address. What should I do?

Accidents happen. Just give us a call or send us an email and we'll correct the order address. We're speedy about shipping, so please let us know within an hour of placing the order.

I'm buying this as a gift and am not sure which product I need. How can I get help deciding?

That's easy. Just contact us and an All-Star Armpocket team member will happily assist you and offer recommendations. Alternatively, we do offer Armpocket.com digital gift cards.

When might my order be delayed?

The Armpocket Offices are located in South Florida. Inclimate weather can be cause for office closures and delayed shipping. In the event of a hurricane, we will be safe and dry with families, so order processing may be delayed slightly. Not to fear, we will ensure you get your products as soon as we are back in the office. Please feel free to check in with us at any time if you have any questions.