Frequently Asked Questions
- Do you have an extended holiday return policy?
- Is there an Armpocket that fits the iPhone 6 Plus?
- What makes the Armpocket armband better?
- What do mean when you say Armpocket armbands are "Eco-Friendly"?
- Is it water and sweat resistant?
- What is the difference between each Armpocket model?
- I'm new to running, which Armpocket armband do you recommend?
- Will it slip like all the other elastic armbands I've tried?
- I've tried other armbands but they don't fit me - do you have my size?
- My Running Club would like to have their own logo applied - is this possible?
- I own a running store. How do we order your products?
- Are Armpocket armbands machine washable?
- What is your Shipping Policy?
- If I'm not happy with my Armpocket armband, can I return it?
- I have an Otterbox Defender case on my phone, is there an Armpocket that fits?
- Does Armpocket Ship Internationally?
- Can Armpocket armbands be immersed in water?
A: Yes! Our no-hassle 30 day Return policy has been extended through January 31, 2015.
The Armpocket no-hassle Return Policy:
Please return your undamaged Armpocket in its original package by January 31, 2015. It must include an Armpocket issued Return Merchant Authorization number (RMA). To obtain a RMA number, please contact our sales staff at email@example.com or by phone, +1-877-276-7628. A copy of the original sales receipt must be included for the returned product.
A: Yes! The new Armpocket Mega i-40 for the iPhone 6 Plus or the Galaxy Note 4 is now available.Shop Mega i-40 Now
I've tried belts, packs, and shorts with extra pockets… in spite of their claims, they ALL bounce and bruise…
Armpocket armbands are made of ECO-friendly recycled PET (recycled plastic) fabric and natural bamboo rayon. Our patented designs use breathable memory foam padding that contours to the natural shape of your arm and resists slipping. Also, our proprietary vented strap is wrapped in moisture-wicking natural bamboo rayon so your arm stays cool and dry for extended wear. Inside, Armpocket armbands have three storage compartments so your loose items stay securely in place. Furthermore, our moisture-resistant fabric keeps your sensitive electronic devices safe from moisture damage. Please see our FEATURES for more details. Our customers insist that the Armpocket is the most comfortable and versatile arm-strap carrying device around--we think you will agree. See testimonials page.
A: We, at Armpocket, have gone to great lengths to make the Armpocket products as "green" and eco-friendly as possible. In fact, the main fabric used in the construction of every Armpocket is 100% post-consumer recycled PET materials made from plastic bottles. Similarly, we use natural bamboo rayon instead of manufactured synthetic wicking materials. We firmly believe that we have found the ideal balance between providing you Armpocket armbands constructed from the highest quality materials while minimizing our carbon-footprint--a win-win proposition for everyone.
I've lost 2 phones and an iPodTM to sweat…
A: Yes. Armpocket armbands are engineered by runners-- for runners and any other active people. Each Armpocket product is made of water resistant fabric made from recycled plastic bottles. Plus, we added an extra layer of waterproof material between the back of the Armpocket and the storage compartment so your valuable electronic devices remain protected from any moisture damage. Likewise, we've added ultra-comfortable, moisture wicking bamboo rayon fabric along the back and strap edges so your arm and your electronics stay cool and dry.
Armpocket Enterprises is not responsible for consequential or incidental damages, of any nature, to the electronic devices or data loss. Use at your own risk. See warranty information.
A: The difference is storage capacity and size:
The Ultra i-35 model is our largest model and can accommodate devices up to 6 inches in length. Common smartphones for this model include Samsung Galaxy S5, Galaxy Note 2 or 3. Interior compartments included for ID, money or credit cards. Also fits iPhone's with Lifeproof cases or extended battery packs.
The Xtreme i-30 has 30 cubic inches of interior storage. Typically, you can carry larger electronic devices like the iPhone TM (all models) , Blackberry TM , Samsung Galaxy S3 or S4TM, along with a set of keys and a couple of gel packs. The standard cases and battery packs for smart phones will fit in this Armpocket model.
The i-25 fits all versions of iPhone 5, 4S, 4, and 3, along with similar size phones with thin, light cases. Allows enough room to carry your smartphone as well as keys, cash, credit cards, tissues, energy gels and more.
The i-15 is slim and aerodynamic. Fits phones up to 5.5 inches (140 mm), including Samsung Galaxy S3 or S4TM or iPhone 5TM, a thin case, credit cards, ID and a single key.
The Aero i-10 is compact and streamlined with 10 cubic inches of storage. You can still comfortably carry a smart phone up to 5 inches, key and ID.
The Racer is the most slender of the Armpocket line. This is ideal for the minimalist that wishes to only carry their smartphone, ID and a single key.
All ECO-friendly Armpocket armbands are made of the same durable construction with water-resistant recycled PET (plastic) and natural bamboo rayon fabric. See the Advantages page for more detailed information and the Compare page for compatibility.
A: The perfect fit is unique to the individual. We recommend using our Compare page, to find the best fit for you and your needs.
A: No. The Armpocket products have been designed for runners -- by runners. Our patent pending V-strap™ design ensures that the Armpocket armband stays securely on your arm. For best results, position the Armpocket armband between the shoulder (deltoids) muscle and upper arm (bicep) muscle, and pull the strap comfortably tight. As you exercise and your body generates heat, the memory foam will mold itself to the natural contours of your arm. This, along with the vented strap, lined with naturally moisture-wicking bamboo will keep your arm comfortable, dry, and cool - and your Armpocket armband securely in place.
Moreover, our customers have thoroughly tested the Armpocket products One of the customers ran the Miami ING Marathon. She happily reported her Armpocket armband did not slip-- in fact she didn't notice it at all during the entire race. "Most comfortable armband, I've ever worn!" Please visit ourTestimonials page for several similar reports.
A: Yes. At Armpocket Enterprises, we understand that "one-size does NOT fit all." That's why we offer multiple strap sizes. We are committed to ensuring you have the most comfortable, best fitting, and highest quality hands-free carrying device around.
To determine your strap size, simply take a tape-measure and measure the distance around your upper arm. Then, match the number of inches on your tape with the number in the left column. Then, find the Armpocket armband you need as shown on the top row and the intersection of the two columns will determine if you need a Small- Medium - Large strap size. If there's any doubt, feel free to contact our friendly sales associates at 1- 877-ARMPOCT or firstname.lastname@example.org.
|Inches measured around upper arm||Aero i-10||i-15||Sport i-25||Xtreme i-30||Ultra i-35||NightHawk||Racer|
|Small 8" - 11"||X||X||X||X||X||X|
|Medium 10" - 15"||X||X||X||X||X||X||X|
|Large 13" - 18"||X||X|
A: Yes. We can special order your Armpocket armbands with your club's name and logos. You will be charged a one-time mold charge, but depending on your order size you might qualify for a volume discount. Please contact our sales department for specifics: email@example.com. Allow 8-12 weeks for delivery.
A. Please visit our Wholesale page and complete the brief information form or simply contact our sales department at firstname.lastname@example.org and they will set up a retailer's account and help you place your initial order. We also have eye-catching signs, counter-top and floor displays for your store.
A. Yes. The Armpocket armbands can be washed using a cold, delicate machine wash program. If your armband has reflective piping, we recommend hand-wash only, and line dry out of direct sun. This will also extend the life of the water-proof interior lining. The reflective material will pre-maturely deteriorate if placed in a washing machine.
A: Our normal shipping and order processing days are Monday through Friday. Your order will ship within 24 hours (Mon-Fri) of receipt. For Domestic shipping we offer USPS or Fedex. If you chose USPS Standard Mail (First Class) your Armpocket armband will typically arrive in 4 - 5 business days.
Tracking shows an item was delivered in Hollywood, FL:
Occasionally, orders shipped are scanned incorrectly by USPS and reflect an initial tracking status of 'Delivered in Hollywood, FL". Should you see this message in your tracking, the shipment was scanned in error as 'delivered' instead of' as 'accepted' at the Hollywood, FL sort facility in which we ship out of. The item is en route to the shipping address supplied at time of purchase. Typically, the order will arrive to you prior to the status being updated by USPS in their online tracking system. For more information, please contact us at email@example.com.
A. Absolutely. Our no-hassle, satisfaction guaranteed, return policy allows you to return your undamaged Armpocket armband in its original package within 30 days of original purchase. It must include an Armpocket issued Return Merchandise Authorization number (RMA). To obtain an RMA number, please contact our sales staff at firstname.lastname@example.org or call at 877 ARM POCT (276 7628). You must include a copy of the original sales receipt for the returned product. See also our Warranty Information on our Policies page
A. Yes. The Armpocket i-30 model will accommodate most all phones with the Otterbox Defender series including iPhone 5 or 4s. The Armpocket i-35 model is recommended for the Samsung Galaxy S series with an Otterbox Defender case.
A. We do ship internationally. Customs and duty fees vary by country and are not included in the shipping charge. Any additional fees are the responsibility of the customer.
A. Armpocket products are water resistant, not water proof. They will protect your belongings from rain, sweat and snow, but it is not recommended to immerse under water in activities such as swimming.